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Zappyride is a customer engagement and satisfaction tool that captures data and performs analytics, crowdsourcing and artificial intelligence to electric vehicle consumers, utilities, and auto dealerships.
Published February 22, 2021
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Updated January 22, 2024
Power & Utilities
Transportation Electrification
Product Overview
Overview
ZappyRide creates white-labeled platforms and data tools to help utilities better engage their customers through their electrification journey. Their solutions can be tailored for a number of use cases for electric vehicles, from fleet electrification costs, to residential rebate offerings.
ZappyRide's approach is to built out robust Total Cost of Ownership (TCO) scheme that allows customers of utilities compare their options and understand the value that electrifying can bring them. Their TCO analysis has mulitple layers in the analysis. One of their main value adds is that they aggregate the data of available incentives, from a federal, state, and local level, and funnel that into their cost analysis. They also include other factors such as gasoline price vs electricity cost, state of grid infrastructure and renewable energy available.
Business Model
Saas
Technology Innovations
- Total Cost of Ownership Analysis: Their TCO's analysis is robust and pulls in a number of cost layers to help the provide a full picture of costs for electrifying.
- Customer Engagement Priority: Their tools are easy to use and focused on making the cost evaluation seamless for users.
- Wide Applications: Their toolkit and platform has expanded to include a wide range of application and customer engagement opportunities from utilities.
Applications
ZappyRides White-labeled data solution can be tailored for a number of use cases where customers are considering electrifying. Some of the solutions they provide are the following:
- EV Fleets: Allows businesses & fleet owners to evaluate the costs and benefits of electrifying their fleet. Their cost calculator allows customers to input the number of vehicles in the fleet, the type of vehicles, the typical use, and a number of other factors. With that information, they are able to output a TCO calculation and compare long term cost & benefits of electriyfing
- EV Shopper: Helps consumers who are considering buy an EV navigate and compare the options available to them. Their platform pulls in a number of factors to help them decide such as purchase price, fuel costs, maintenance costs, and potential government incentives or tax credits.
- EV Deploy: Provides a customizable workflow tracker to help manage fleet electrfication projects. The product helps different stakeholders involved in the process (fleet operator, utilities, municipalities, etc.) coordinate and facilitate the electrification process.
- EV Concierge: White-labeled chatbox that helps answer questions from consumers on EV's. Pools information from FAQ's and other material before directing them additional support.