Support

Go to Darcy Connect and click Sign Up beneath the login form. Enter your work email and click Sign Up, then follow the instructions sent to your inbox.

Click Forgot password? on the login screen and enter your email. If an account exists for that address, you'll get a reset link. For security, the same confirmation appears whether or not the address is registered.

That's expected if you're signed out. Log in, then use Search or your original link again to get back to the page.

Try the Sign Up flow with your work email first. If that doesn't work, use the chat icon in the bottom right corner of the login page to contact us and we'll sort out your access.

Home is your feed of top insights, featured frameworks, upcoming events, and on-demand recordings. Research holds all Darcy insights, frameworks, and event materials. Events lists upcoming and past sessions. Innovators is the storefront directory. Concierge is where you submit and track research requests.

Open the item and click + Save in the row beneath the title. This works on research, events, and innovator storefronts. To find what you've saved, click your initials in the upper right and select My Items under Collections. Filter by All Items, Innovators, Insights, or Events.

Click Share beneath the title. You can copy the link or share by email, X, or LinkedIn.

The padlock means the content sits outside your current membership. Clicking it opens a Membership Access window with two options: View Membership to see what you have today, or Start Free Trial if you haven't used your trial yet.

Click your initials in the upper right, then Memberships. Each research channel shows either your status and expiry date or a Start Free Trial button. Below that is a full breakdown of your included Research Channels across Oil & Gas and Power & Utilities, plus your Darcy Events, Darcy Connect, and Darcy Concierge access.

If you're already a Darcy member, click Start Free Trial on any channel outside your membership. You'll find it on Account, Membership, or in the Membership Access popup when you open locked content. Access starts immediately. Each member gets one free trial, so pick the channel that matters most to you. If you're not a member yet, contact us to set up a call with our team.

Open the event from the Events page. If Darcy has already sent you an invite, the button reads Invited to Event and the calendar placeholder is in your inbox. If an invite hasn't gone out yet, click Add to Calendar to hold the time.

In-person events show an Interested button instead. Click it and the Darcy team will reach out with details about the event.

On Research, click All Filters and select Event Recording, Event Transcript, or Event Material under Content Type. Recent recordings also appear on Home under On Demand Event Recordings.

Go to Concierge and click New Request, then choose a type. Darcy Concierge for a research project, Ask Darcy for a specific question, Add Innovator to get a new company added to the platform, Fast Track Innovator to move a company up the research list, Meet Innovator to schedule a meeting, and Connect with User of Innovator to speak with someone who has deployed the technology.

Open the storefront and click Connect. You can request an email introduction, send the innovator a direct message, or schedule a meeting. Your request then appears under Concierge so you can track it.

Yes. My Requests shows what you've submitted, and All Requests shows requests from across your company so your team can see what has already been asked.

Click your initials in the upper right, then Profile. Click Edit Profile to change your name, title, company, phone, location, or preferred language.

Click your initials, then Profile. Your password sits under My Login Details. If you can't sign in at all, use Forgot password? on the login screen instead.

Click your initials, then Email Settings. You can adjust five categories: Event Invites, Email, Newsletter, Interest-Based Emails, and Topic Subscription. Click Change on any one to update it.

Click your initials, then Profile, and scroll to Delete My Account. Requests can take up to 48 hours to process. If you're having a problem with your account, contact us first so we can help.